Frequently Asked Questions
Everything you need to know to create your dream home with Swan.
What is the typical delivery time for furniture orders?
Standard shipping typically takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home decor and furniture?
Yes, all Swan furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
How can I track my Swan order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your status by logging into your account on our website.
Are your materials sustainably sourced?
Swan is committed to sustainability. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
Do you provide assembly services for larger items?
Many of our larger pieces offer an optional 'White Glove Delivery' service at checkout, which includes room-of-choice placement, full assembly, and packaging removal.